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CRTC set to give CCTS expanded mandate to cover TV provider complaints
Monday March 21st 2016Canada’s broadcast and telecom regulator is set to give another watchdog the authority to handle complaints about Canada’s TV service providers.
Industry observers say the Canadian Radio-television and Telecommunications Commission (CRTC) will include television services in a new, expanded mandate for the country’s telecom complaints watchdog to be announced Thursday.
The Commissioner for Complaints for Telecommunications Services (CCTS) was founded in 2007 with a mandate to investigate consumer complaints about companies that provide internet, telephone and wireless communication services. But the agency had no authority over television providers, even though they are often just another division of the same companies.
Last year, the CRTC recommended the CCTS expand its mandate to include television disputes, because the latter says it has been turning away thousands of complainants who have issues with their conventional or satellite television services.
The CCTS is funded by the telecom industry but is required to act independently in solving disputes between companies and their customers over things like billing errors, service interruptions and other contract disputes.
Last year, the CCTS reported that overall complaints about wireless services declined by 12 per cent to under 10,000, despite an increase in complaints about misleading contract language after the CRTC phased out three-year terms.
On Thursday, the CRTC is expected to expand the CCTS’s mandate to include TV and to do a better job of promoting awareness of the complaints commissioner.
Consumer advocates have been critical of the telecom companies for not doing enough to promote the CCTS as an avenue of last resort for unresolved complaints.
Source:CBC
Front Page, Headline, Industry News
CRTC set to give CCTS expanded mandate to cover TV provider complaints
Monday March 21st 2016Canada’s broadcast and telecom regulator is set to give another watchdog the authority to handle complaints about Canada’s TV service providers.
Industry observers say the Canadian Radio-television and Telecommunications Commission (CRTC) will include television services in a new, expanded mandate for the country’s telecom complaints watchdog to be announced Thursday.
The Commissioner for Complaints for Telecommunications Services (CCTS) was founded in 2007 with a mandate to investigate consumer complaints about companies that provide internet, telephone and wireless communication services. But the agency had no authority over television providers, even though they are often just another division of the same companies.
Last year, the CRTC recommended the CCTS expand its mandate to include television disputes, because the latter says it has been turning away thousands of complainants who have issues with their conventional or satellite television services.
The CCTS is funded by the telecom industry but is required to act independently in solving disputes between companies and their customers over things like billing errors, service interruptions and other contract disputes.
Last year, the CCTS reported that overall complaints about wireless services declined by 12 per cent to under 10,000, despite an increase in complaints about misleading contract language after the CRTC phased out three-year terms.
On Thursday, the CRTC is expected to expand the CCTS’s mandate to include TV and to do a better job of promoting awareness of the complaints commissioner.
Consumer advocates have been critical of the telecom companies for not doing enough to promote the CCTS as an avenue of last resort for unresolved complaints.
Source:CBC
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Front Page, Headline, Industry News
CRTC set to give CCTS expanded mandate to cover TV provider complaints
Monday March 21st 2016Canada’s broadcast and telecom regulator is set to give another watchdog the authority to handle complaints about Canada’s TV service providers.
Industry observers say the Canadian Radio-television and Telecommunications Commission (CRTC) will include television services in a new, expanded mandate for the country’s telecom complaints watchdog to be announced Thursday.
The Commissioner for Complaints for Telecommunications Services (CCTS) was founded in 2007 with a mandate to investigate consumer complaints about companies that provide internet, telephone and wireless communication services. But the agency had no authority over television providers, even though they are often just another division of the same companies.
Last year, the CRTC recommended the CCTS expand its mandate to include television disputes, because the latter says it has been turning away thousands of complainants who have issues with their conventional or satellite television services.
The CCTS is funded by the telecom industry but is required to act independently in solving disputes between companies and their customers over things like billing errors, service interruptions and other contract disputes.
Last year, the CCTS reported that overall complaints about wireless services declined by 12 per cent to under 10,000, despite an increase in complaints about misleading contract language after the CRTC phased out three-year terms.
On Thursday, the CRTC is expected to expand the CCTS’s mandate to include TV and to do a better job of promoting awareness of the complaints commissioner.
Consumer advocates have been critical of the telecom companies for not doing enough to promote the CCTS as an avenue of last resort for unresolved complaints.
Source:CBC
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